Player Protection
Responsible Gaming
King Billy Casino is committed to providing a safe and enjoyable gaming environment for all New Zealand players. Gambling should always be a form of entertainment — never a financial solution.
NZ Problem Gambling Helpline
0800 654 655Free · Confidential · Available 24 hours a day, 7 days a week
Our Commitment to Safe Play
At King Billy Casino, we take responsible gambling seriously. We believe that gaming should be a positive, enjoyable activity and we are dedicated to helping players stay in control. We have implemented a comprehensive set of player protection measures in line with international responsible gambling standards.
All accounts are monitored for signs of problem gambling behaviour. Our support team is trained to identify at-risk players and offer assistance proactively. We take an active role in promoting safe gambling practices and supporting New Zealand's national responsible gambling initiatives.
Player Protection Tools
Access these tools any time from your account settings. All restrictions take immediate effect.
Deposit Limits
Set daily, weekly, or monthly deposit limits to control how much you spend. Limits can be reduced instantly but increases take 24–72 hours to take effect.
Session Time Limits
Set a maximum session length. When your time is up, you will be notified and automatically logged out to encourage regular breaks.
Loss Limits
Cap the amount you can lose over a defined period. This ensures you never spend more than you can comfortably afford in a single session.
Reality Checks
Receive periodic in-session pop-up reminders showing how long you have been playing and how much you have spent or won.
Self-Exclusion
Temporarily or permanently exclude yourself from the Casino. Exclusions take effect immediately and we will assist in extending them if requested.
Account Cooling-Off
Take a short break with a cooling-off period of 24 hours, 48 hours, or one week — without permanently closing your account.
Tips for Safe Gambling
Only gamble with money you can afford to lose
Set a budget before you start and stick to it
Treat gambling as entertainment, not a way to make money
Take regular breaks and avoid lengthy sessions
Never gamble when tired, stressed, or under the influence
Don't chase your losses — accept them as part of the game
Balance gambling with other social activities and hobbies
Keep track of time spent and money wagered
Warning Signs of Problem Gambling
Problem gambling can affect anyone. If you recognise any of the following signs in yourself or someone you care about, please seek help immediately.
- Spending more than you can afford to lose
- Gambling to escape stress, anxiety, or depression
- Lying to family or friends about your gambling
- Borrowing money or selling possessions to fund gambling
- Neglecting work, family, or personal responsibilities
- Feeling irritable or anxious when not gambling
- Chasing losses with bigger and bigger bets
- Unable to stop gambling even when you want to
If you answered yes to any of the above, please reach out for support.
Protecting Minors
King Billy Casino strictly prohibits anyone under the age of 18 from registering or playing. We employ a robust age verification process at registration and may request additional documents at any time to confirm a player's age and identity.
If you share your device with minors, we strongly recommend using parental control software to block access to gambling sites. The following tools are available for free:
- Net Nanny — netnanny.com
- Gamban — gamban.com (blocks gambling sites across all devices)
- GamStop — gamstop.co.uk
- Your internet service provider's family filter settings
New Zealand Support Organisations
Problem Gambling Foundation NZ
Free counselling and support services for people affected by problem gambling in New Zealand.
0800 664 262Gambling Helpline NZ
24/7 confidential helpline providing free advice, information, and referrals for problem gamblers.
0800 654 655Lifeline Aotearoa
Crisis support and counselling for mental health issues related to gambling and other challenges.
0800 543 354Need a Break?
You can self-exclude from King Billy Casino at any time by contacting our support team. Exclusions take immediate effect.